Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. We currently use Worldpay to process transactions.

Return / Refund Policy

Every item we sell is carefully inspected before it is shipped. If you are not satisfied with the goods and inform us within seven days of your receipt of the goods, we will arrange to collect them (the whole order) and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified within 10 days of the customers receipt of the product. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a per-product basis. Please make note of the delivery charges associated with each item.

Prices

Goods are charged at price shown on the product pages on the date the customer places the order and are exclusive of VAT. Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone,fax,e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days).It will then be dealt with confidentially,and effectively.

Cancellation

You have the right under the Distance Selling Regulations (2000) to cancel your order within 7 working days of receipt of your order. Please note that you will be liable for return postage costs. If the item is large or bulky please contact us and we my be able to have the item picked up for an agreed fee.

Order Acceptance

Please note that no order will be considered as accepted until it is marked as complete and you are emailed with confirmation of this.

Company Registration Information

Registred Office Address:

RDImports Ltd (Trading as ok-go.co.uk)
Unit E, Arran Road
Arran Road, Perth, Perthshire PH1 3DZ
UK - Scotland Mainland

Registered in Scotland No. 273595

VAT No. 852437422

Contact Phone: +44 0843 289 3613

Email: enquiries@rdimports.co.uk